RAIL staff at Northern are to be given disability awareness training.

Enhance the UK is to partner with Northern (Arriva Rail North) to deliver formal in-classroom training for new staff including conductors and gateline and ticket office staff.

Training teams from Enhance along with Northern colleagues also travelled to 18 main stations across the Northern network as part of the disability roadshows which gave staff an introduction to disability awareness.

Dan Edwards, Northern’s Head of Customer Experience, said: “It is great news for colleagues and customers that Northern has teamed up with Enhance the UK to improve and develop our understanding of the challenges faced by our customers with disabilities.

"As well as this partnership, which has already seen many of our current and new colleagues receive awareness training on a wide range of disabilities, we continue to co-chair our inclusivity forum and work with industry partners to improve accessibility on the Northern network.

Jennie Williams, CEO of Enhance, said: “We are extremely enthusiastic and delighted to be working with Northern. It is a great move by the largest train operator in the UK to take positive steps in the right direction. We know that by helping staff improve how to interact with their disabled customers, this will give them a better experience on their journey."